- We gladly accept cancellations. Request a cancellation within: 24 hours of purchase for a full refund. Once they are made they cannot be cancelled.
- Cookie Stamps are custom made 1 at a time and cannot be returned. Please contact me if you have any problems with your order.
We know you're excited about making personalized cookies. If you have a question or need to report a problem please communicate via email cheers@bigdaymerch.com or the online chat system. Your happiness and sis important to us!
Here are some answers to frequently asked questions:
- How do I personalize my order? Type the text you need in the "Personalization" box on the listing page. You can also add a "Note to Seller" on the Check-Out Page. Please don't assume we will “just know” what you want. Explain in the notes or send us a message. Thanks!
- My order was damaged in shipment. Can I get a replacement? Customers have 5 days after delivery (per tracking info) to report damages with pictures to me via email - cheers@bigdaymerch.com. After 5 days of receiving your order We cannot be responsible for how the items are handled, stored, or used.